Return Policies

We strive to make every purchase from PetMart perfect, but if the need arises, please take the time to familiarize yourself with our return policies:

1. Timeframe:Within seven days from the date of purchase, returns can be initiated.
2. Eligibility:Returns can only be accepted on unopened or unused products such as pet food items.
3. Return Process:To initiate a return, contact PetMartpk@gmail.com with your order number and details about the item(s) you want to return.
4. Items Must Be in Resalable Condition for Refund:For refund consideration, items must be in their original packaging and be in resalable condition to qualify.
5. Refund Method:For refunds issued via any original method of purchase will use that payment as its basis.
6. Delivery Charges:Any initial shipping costs incurred by PetMart will be deducted from any refund amount.
7. Defective or Damaged Items:If you receive a defective or damaged item, please reach out to our customer support immediately at PetMartpk@gmail.com so they can assist you in getting a refund or replacement as per your needs.
8. Exceptions:Specific products, such as personalized items or those marked non-returnable, may have unique return requirements.
9. Return Authorization:Before returning any item(s), all returns must first be authorized by our customer support team before being shipped back.
10. Contact Us:If you have any inquiries or requests regarding our return policy, don’t hesitate to contact us. Email our customer support at PetMartpk@gmail.com and allow us to help! We are always here for our customers.

Keep in mind that our return policy has been designed to ensure a pleasant customer experience, and we appreciate your understanding and cooperation in its implementation. Thank you for choosing PetMart!